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Registered: ‎11-06-2019

Best Buy Online Pickup Item Delayed

Hi I just had an item that said it had an issue and is delayed 30 days, and at the end of the 30 days cancelled. Is it actually going to take 30 days to get my item?
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Registered: ‎02-08-2019

Re: Best Buy Online Pickup Item Delayed

Hi there, thegoldbrik,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

We appreciate you keeping Best Buy in mind for your online order. We try our best to fulfill orders as soon as possible, but there are other factors that could delay your order. When an order is delayed, we typically give a 30 day window for that order to be fulfilled before cancellation. Although we cannot guarantee any particular outcome, we do try our best to complete your order in a timely manner. I hope that this information helps!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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