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New Member
Posts: 2
Registered: ‎11-28-2019

Best Buy Gift Card Failed Authorization

I used my AMEX points to redeem a BestBuy Gift Card but then when I went ahead to use them on a purchase it had returned as failed authorization, and the remaining balance that was due went on my credit card. In addition to that, all of the balance that I had on the gift card was completely wiped out. I was wondering if I’m the only one, and if there is something that can be done about this. Thanks SO MUCH!
-KP
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New Member
Posts: 2
Registered: ‎11-28-2019

Re: Best Buy Gift Card Failed Authorization

Some more context on the issue: I had redeemed 3 $100 gift cards through my AMEX points, but it for one of the gift cards after purchasing I had checked and it returned back as a failed authorization. Then later when I went on to check the balance of the gift card it returned $0. I was very astonished and frightened, for I was wondering where could the money have gone. I later checked online and it seems to be that I’m not the only one. It would be really awesome if someone could PLEASE help!!!
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Posts: 280
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Registered: ‎02-08-2019

Re: Best Buy Gift Card Failed Authorization

Hey, kavipatel04,

 

Thank you for reaching out to us about this! I'd be happy to look into this if you can send me a private message with your full name, email, and phone number. 

 

Looking forward to hearing from you! 

 

Meg|Social Media Specialist | Best Buy® Corporate
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