12-28-2020 10:12 AM
On the 26th I placed an order for some stuff online at best buy using a gift card recieved as a gift. It said failed authorization so I checked the forums and found I have to make a post. Took me a while to verify my email because I forgot to check my junk folder. The order has been cancelled but the $100 is gone from the gift card. I would greatly appreciate it if someone could look into my issue and get the balance back into the card, and actually be able to use it.
12-29-2020 03:13 PM
Hey there, Austinbro346,
Welcome to our community! I love using gift cards myself, and I can totally understand wanting to ensure the funds are correct so you can utilize that as soon as possible. I'm disheartened to hear that the funds haven't posted to your gift card yet, and I'd like the opportunity to look further into this and assist however possible!
To get started, can you please send me a private message that includes your full name, phone number, email address, and the order number where this gift card was used? You can send a secure message by using the Private Message button below in my signature. I look forward to hearing from you!