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New Member
Posts: 3
Registered: ‎07-25-2022

Best Buy Ebay TV purchase arrived cracked.

I bought a tv on Ebay thru Best Buy. Arrived Friday ahead of schedule. But when setting it up I turned it on and it was internally cracked. Just need to know what steps to take. And will I get a new tv or just refunded? Do I have to end up at the store?
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Posts: 87
Topics: 4
Kudos: 26
Solutions: 8
Registered: ‎11-08-2021

Re: Best Buy Ebay TV purchase arrived cracked.

Hello, AlanKansas, 

 

Thanks for reaching out to us on Best Buy Forums. Buying a new TV should be exciting, so I regret to hear that it was not in perfect condition. I would be happy to look into what options may be available. To begin, please send a Private Message via the blue button to the right of my signature. Please include your full name, phone number, and email address along with your eBay order number (if you have it).

 

Regards,

 

Phoenix|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎07-25-2022

Re: Best Buy Ebay TV purchase arrived cracked.

I sent all the information needed via private message.
New Member
Posts: 3
Registered: ‎07-25-2022

Re: Best Buy Ebay TV purchase arrived cracked.

Looks like a return label will be coming. Can anyone point me to what steps I need to take to return. I asked in a PM, but Phoenix-bby is gone for the day.
Trusted Contributor
Posts: 2,739
Registered: ‎02-07-2011

Re: Best Buy Ebay TV purchase arrived cracked.

Generally you would box the item back up, print the label, stick on the label, take to whoever the label is for, ups, USPS, FedEx etc