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Member
Posts: 10
Registered: ‎11-12-2019
Accepted Solution

Best Buy Ebay Purchase.

Greetings. I keep trying to cancel a Best Buy ebay purcahse that has yet to ship. Can someone help me with this? 

 

 

I purchased the item using the wrong payment method, sent a cancel request using Ebay, and then purchased the item with the correct payment method. If I can't cancel and do have to wait for the first item to arrive but I get the second first can I just take the second item to Best Buy for the refund on the original payment method? 

Member
Posts: 10
Registered: ‎11-12-2019

Best Buy Ebay Purchase.

Hello. I'm trying to cancel a Best Buy Ebay purchase that hasn't shipped. Can someone help me with this? 

  

I bought the item using the wrong payment method, sent a cancel request using Ebay, and then purchased the item with the correct payment method. Please cancel it.   

      

If I can't cancel and do have to wait for the first item to arrive but I get the second item can I just take the second item to Best Buy store for the refund on the original payment method? 

Member
Posts: 10
Registered: ‎11-12-2019

Re: Best Buy Ebay Purchase.

Update: Item shipped about twenty minutes ago... If the order I want gets here sooner can I refund it in place of the other?
Member
Posts: 10
Registered: ‎11-12-2019

Re: Best Buy Ebay Purchase.

Update/Edit: Item shipped about twenty minutes ago. If the order I want gets here sooner can I refund it in place of the other?
Geek Squad Agent
Posts: 3,497
Registered: ‎03-20-2012

Re: Best Buy Ebay Purchase.

From Best Buy Ebay website for returns:


All Returns

The following applies to all returned items:

 

How Do I Return An Item? The original receipt or packing slip (if you received one) is required for all returns. Items purchased from Best Buy on eBay are eligible for returns by bringing the product into a Best Buy store located within the United States or by mail. Return Period You can return almost everything within 15 days of date of delivery for a refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase, and we will process your return. Extended Holiday Return & Exchange Period Buy your gifts and other items this holiday with the peace-of-mind of easy returns. Almost every purchase made from Best Buy on eBay throughout November and December can be returned through January 14, 2020. Purchases made between November 1 – December 31, 2019 have an extended return period through January 14, 2019, excluding cell phones, cellular tablets, cellular wearables, AppleCare monthly plans, and Major Appliances. All other terms and conditions of our Return & Exchange Promise apply.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Member
Posts: 10
Registered: ‎11-12-2019

Re: Best Buy Ebay Purchase.

Hi again. One of my items is still showing up as "Shipment Ready for UPS." It was ordered last week. How long do these items stay with Best Buy?
Posts: 277
Topics: 10
Kudos: 45
Solutions: 18
Registered: ‎02-08-2019

Re: Best Buy Ebay Purchase.

Hey, Beckom,

 

It's always frustrating when it seems like your order is moving at a snail's pace. For assistance with this, please sign into your eBay account, and message Best Buy from within your eBay account. One of our awesome agents on that team should be able to help!

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 10
Registered: ‎11-12-2019

Re: Best Buy Ebay Purchase.

I haven't received a response.
Member
Posts: 10
Registered: ‎11-12-2019

Re: Best Buy Ebay Purchase.

Nevermind the last reply. I just got a "Thank you for your inquiry. We are sorry to hear that the item has seemingly not shipped yet. We would suggest opening an Item Not Received claim within the eBay Resolution Center to work with the appropriate team." from your best buy ebay support. That isn't okay...
Posts: 277
Topics: 10
Kudos: 45
Solutions: 18
Registered: ‎02-08-2019

Re: Best Buy Ebay Purchase.

Hey,

 

Yes, this sounds like the correct process to follow. Have you gotten that claim created with the eBay resolution team?

 

Best,

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!