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Posts: 1
Registered: ‎08-12-2019

Best Buy Delivery Delay

On August 10, 2019 me and my parents went to best buy to order a gaming laptop that wasn't in stores at the time but could be delivered to my house by August 12, 2019. I wake up in the middle of the night seeing on my phone that it says that this delivery could be delayed up to 30 days. I was hoping this laptop could come in by that time because school is about to start and I don't want to be laptop less when school starts. How long does an actual delivery delay usually take if anyone knows the answer please respond.

Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Best Buy Delivery Delay

Hi there, Jenzann,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

Having a delayed order is never optimal, especially when you are needing it in time for the new semester. We apologize about any inconvenience this may have caused. I can certainly understand wanting to check for more details on your shipment. Typically, a new estimated arrival date is specified in the email notification. We try our best to get every item out as soon as possible. With that being said, I'd be glad to take a peak at your order to see if there is a new estimated date of arrival. To do so, please send us a private message by selecting that option below in my signature. Be sure to include your full name, phone number, email address, and order number in that private message. I look forward to hearing from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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