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New Member
Posts: 3
Registered: ‎01-29-2019

Best Buy Credit Card

I just recently applied for a Best Buy Credit Card and was approved so I tried to make some online purchases but it canceled about 6 times. So now my credit availability went down and won’t let me purchase anything. Then this morning I went to check my credit card account and it said I had to connect my account to it, which I thought I already did when first signing up because it showed me the credit availability and all the other info. So when I tried to connect it, I put in my name and ssn but it had an error and said this,

“If your My Best Buy Credit Card was recently replaced, you’ll need to remove the card from your BestBuy.com account and add your new card”

I never did get a new card, just the card they approved me for already.

Please help me out because I was trying to surprise my fiancé something for a wedding gift but now I’m having problems and it’s so frustrating.
Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Best Buy Credit Card

Good morning, ChanceB,

 

Welcome to our forums, and congratulations on being approved for your Best Buy Credit Card! Smiley Happy  I was super excited to start making purchases and earning rewards when I was approved for my last card, so I think it's safe to say I would've been disappointed if I found myself in a situation similar to yours where my orders were cancelled every time.  Certainly our intent is never to create frustration, and I regret any inconvenience imposed upon you.

 

In terms of your account issues, I'd recommend signing into your BestBuy.com account to verify whether or not your Best Buy Credit Card is saved as a preferred payment method.  If so, try to remove it and then re-link it using the following steps.  To do this, you'll want to visit our credit card page and click "Check Application Status" on the right.  Then, just follow the prompts to link the card to your profile.  Once your card is saved to your profile, you will need to set it as your primary form of payment to override the request for a security code and expiration date (at least until the physical card arrives in the mail).

 

Hopefully this helps, but if you have any other questions or concerns, please let me know.

 

Sincerely,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-29-2019

Re: Best Buy Credit Card

Thank you for getting back to me! I tried removing my credit card and tried to link it back from the “check application status” and it said I’ve been approved and it’s been set to my primary billing method but that error still showed up. This happened to me 3 times already.
Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Best Buy Credit Card

Hi ChanceB,

 

When you sign into your BestBuy.com account and select "Credit Cards" under the Manage Your Account section, does your Best Buy Credit Card appear at all?  Sometimes an error message may show up even when an action is performed successfully.  If that's the case, there should be a button labeled "Save As Primary" that you can select to use your card online.

 

If you're not seeing the card listed at all, you can try to clear your browser's cache and cookies before trying to link the card to your account again.  Should further issues persist, I'd recommend contacting Citibank, the issuer of your card, at 1-888-574-1301 to see if they are able to clarify why you're seeing that particular error message.

 

Thanks,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-29-2019

Re: Best Buy Credit Card

Yes it does. It shows my credit card info and it has default on it.

I’ll try to give them a call. Thank you!
Posts: 2,152
Topics: 42
Kudos: 362
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Best Buy Credit Card

Sounds good, ChanceB! 

 

If you run into further issues with orders cancelling after you speak with Citibank, please let me know.  I'll be glad to help however I can.

 

Sincerely,

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!