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Posts: 1
Registered: ‎02-05-2021

Best Buy Card refunded incorrectly

So I recently used my card a couple of weeks back to try to buy a game online called transistor and I had to use my gift card as well as debit, for some reason the website had troubles connecting to my debit so my order was canceled and I was told that I would be refunded. My card originally had $25 but now my card only has 25 cents, is ther any way this can be fixed?
Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Best Buy Card refunded incorrectly

Hello, LelandSM,


Welcome to our community forums. I appreciate you writing to us regarding this gift card. It's always great to have a gift card around for when you see the perfect deal and I'm sure you're eager to use this again. I would be glad to see how I may be able to help you out with this.


Generally, gift cards are refunded within 24 hours in the event your order is cancelled or returned. Since this purchase was made several weeks ago, I'd like to take a look at your order to see how I can best assist you. I will need to gather some information so I can begin to review this.


Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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