Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎04-14-2020

Best Buy Canceled Order - Price Match New Order

Best Buy canceled my order a week after I placed it. The deals happening a week ago no longer exist. Why cannot I get a similar computer at the same price as what I was going to pay? Spent 6 hours talking to the hotline and always got hung up on. Worst customer service ever.
Highlighted
Best Buy Employee
Posts: 1,830
Registered: ‎01-09-2015

Re: Best Buy Canceled Order - Price Match New Order

Why was the order canceled? In nearly all cases, once an order is canceled there is no way to reinstate it with the previous pricing.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 2
Registered: ‎04-14-2020

Re: Best Buy Canceled Order - Price Match New Order

I placed the order while the item was in stock. A week later Best Buy found out they didn’t have the correct stock of that item, canceled my order and even removed the items listing from their site.
Highlighted
Posts: 22,213
Topics: 14,485
Kudos: 345
Blog Posts: 23
Solutions: 401
Registered: ‎10-10-2012

Re: Best Buy Canceled Order - Price Match New Order

Hello, Jeff6,

 

It sounds like you found a great deal on a computer from us, only to find that your order was cancelled.  I can certainly understand wanting to see if you can get the price again, if the computer is not available again.

 

If an order is cancelled due to lack of stock, we would no longer be able to offer a sale price if stock doesn’t come back in until the sale is over.  However, we run great deals on computers all the time, and I would encourage you to check them out here.

 

Thanks for posting!

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!