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Posts: 1
Registered: ‎12-22-2017

Best Buy Account Hacked!

I recieved an email this morning saying that my email on Best Buy dot com had been changed.  I didn't make the changes.  After 2 hours on the phone talking to 4 different countries and being transfered 18 times, I still can't get logged into my account.  I need someone who speaks english and is willing to help.

Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: Best Buy Account Hacked!

Good Afternoon iaboy825,


Welcome to the forums!


I sincerely apologize for any inconveniences you may be facing with this situation. Hearing that your account has been compromised is definitely not something we like to hear and it definitely raises a plethora or red flags. 


In order for me to check your account and be of assistance, I'd like to take this into our private messaging system so we can help keep your details private and secure. In a PM, which you can send me by clicking on the blue banner located in my signature below, please feel free to send me your email address, phone number, and member ID. Having these details will ensure I work with the correct account.


I look forward to assisting you!



Dave|Social Media Specialist | Best Buy® Corporate
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