BestBuy.com

[midniteremedy]

I'm working on an order and one of the gift cards I have (which I purchased and have proof of) got some of the numbers messed up- what do I do?

I need to get a replacement number for it, and I really would like to put it towards a rather expensive order I'm working on- can they deduct it afterwards? Thanks.

[hockeycanuckjc Community Veteran]

If this is a physical card that you bought in store at Best Buy, as long as you have the receipt and the card has been properly activated, the store should be able to swap it out with a new one.

Otherwise calling 1-888-716-7994 with proof of purchase would result in a new card being mailed to you.

One other thing to note, if this was a card purchased in place like a Mall , Grocery Store, etc it may be a third party distributor in which you have to contact them for a replacement.

[Melissa-BBY Senior Social Media Specialist]

Hello, midniteremedy,

Thanks for reaching out about the gift cards that you purchased. I know it can be tough to get the parts scratched off to properly reveal the number and pin codes on gift cards, and I can understand wanting to get this fixed so that you can use your card. 

For a future suggestion, I've often found that peeling off the part that needs to be scratched works well for many cards that I've received. That said though, let's see how we can help with the cards that you have. Were you able to get any assistance using the suggestions that hockeycanuckjc provided? If not, feel free to send me a private message with your full name, phone number, email address, and details about the gift card, such as the gift card number if you can see that (please do not provide the PIN) and where you purchased the card. 

Sincerely,

[midniteremedy]

This is still not resolved-I bought it online from Best Buy - Please help!

[Melissa-BBY Senior Social Media Specialist]

Hello again, midniteremedy,

I've just responded to your private message. Once I receive the information that I need to review this, I can let you know what options I have to assist. 

I look forward to your reply soon,

[midniteremedy]

the number you gave me says they can only check the balance and transaction history of a card....

they're gonna have to transfer me for a replacement...

[midniteremedy]

I do not see a service pin receipt -I tried to send you order number but I was getting error messages and then it said I couldn't send you a private message anymore now.

[Melissa-BBY Senior Social Media Specialist]

Hi again, midniteremedy,

If you're receiving an error when trying to send me another message, this is likely related to your browser. If you refer to our post here, there are steps that can be taken to assist with getting a message sent. 

Sincerely,

[midniteremedy]

it is best buy they said: "You have reached the limit for number of private messages that you can send for now. Please try again later."

[Melissa-BBY Senior Social Media Specialist]

Thanks, midniteremedy,

If you follow the instructions in the link that I shared, that should fix this error. 

Sincerely,