BestBuy.com

[Tathus]

Steps to replicate: 

1. Go to Bestbuy.com

2. Click Account > Sign In

3. Enter email address and password

I get this error message. "Oops! The email or password did not match our records. Please try again."

I had just changed this password since I recieved this message before. So I know it was correct

4. Click sign in with passkey as I have my fingerprint stored

5. "Text a code to my Account. Recovery phone number." I enter the last 4 digits of my number. 

6. I type in the verification code sent to my phone and hit continue

10. I enter a new password twice in order to set the new password. My password is rated 'Strong' and it says "Your passwords match!" so I definitely have entered a valid password. 

Okay done, password is reset. The next time I want to sign in, I perform steps 1, 2, 3 above. I get the same error message! It says my password doesn't match! I run through this entire process again. This time I try signing out and then immediately signing back in the password. It is literally less than 2 minutes prior. I'm 100% sure it is correct. I DO NOT have VPN, Ad-Block, I am NOT using a public Wi-Fi network, I am using Chrome for Windows and it is fully updated, I am manually entering the password not using an auto-saved password, and when I am asked to reset my password I reset it to something new. Also I have the same problem with the Best Buy App in Android

[AllisonS-BBY Social Media Specialist]

Hello, Tathus.

Thank you for reaching out to us here on our Community Forums.  I can understand how having difficulties logging in would not be ideal and we want our customers to be able to conveniently access your account without any issues. Would you mind sending me a private message with your full name, email address, and phone number so I can take a look into this for you?  Please select the blue button next to my signature to do so.

Thanks. 

[Tathus]

I tried to send you the information you requested, however upon clicking on the private message button i get the error below. I tried on two different browsers can get the same error.

An Unexpected Error has occurred.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 156B701B.

Click your browser's Back button to continue.

[AllisonS-BBY Social Media Specialist]

Hello.

As of March 20, the Best Buy Forums will be decommissioned.  That could be a reason as to why you are unable to send the message.  Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts.  You can also visit us at BestBuy.com/support for assistance.  I would recommend reaching out via one those avenues and we will be happy to assist. 

Thanks. 

[wkkunkle]

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@AllisonS-BBY wrote:

Hello.

As of March 20, the Best Buy Forums will be decommissioned.  That could be a reason as to why you are unable to send the message.  Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts.  You can also visit us at BestBuy.com/support for assistance.  I would recommend reaching out via one those avenues and we will be happy to assist. 

Thanks. 

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The private message function still works - the link your personal signature is defective, @AllisonS-BBY - you have a space beore your USER ID # in the URL, which turns into an ampersand 20 (%20) in HTML 

What you have linked in your signature:

       http://forums.bestbuy.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/%202089645

What it should be (correct link to PM you directly):

     http://forums.bestbuy.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2089645

[AllisonS-BBY Social Media Specialist]

Hello.

That is strange and I am glad you pointed that out!  Would you mind trying to send a private message by clicking on my name on the left hand side?  It should go to the right link that way.

Thanks,

[wkkunkle]

@AllisonS-BBY - No, your signature link is still broken.  If you hover over your personal PRIVATE MESSAGE button, there is a SPACE before your user-id.

Here's a link to a screenshot showing where your link is messed up since images I link to posts always seem to disappear ... https://ibb.co/cxr4t13

[wkkunkle]

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@AllisonS-BBY wrote:

Hello.

That is strange and I am glad you pointed that out!  Would you mind trying to send a private message by clicking on my name on the left hand side?  It should go to the right link that way.

Thanks,

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@AllisonS-BBY Clicking your profile name on the left side of the screen takes you to your account page ... then there is another link on that page to send you a private message that is formatted properly, without the extra space.

In any case, I was just trying to help you out ... though, as you mentioned, the point is moot since these forums will no longer accept new cases / be closed to new posts on March 20 for whatever customer unfriendly reason Best Buy has concocted to justify their closing.