BestBuy.com

[bpursel18]

How does this happen and why?? I am extremely annoyed right now and the idiots on the phone and chat keep telling me they reviewed my account and I am no longer allowed to make online purchases and can only make purchases in store? I have a best buy credit card that I have never had a single late payment?? I don't know what the issue is. Is there a number I can call to speak to someone who actually can help?

[hockeycanuckjc Community Veteran]

If you had a frequent history about complaining about orders or a high return rate they will ban you from shopping online. 

[bpursel18]

Complaining about orders?? They will ban you for complaining? I shop from Best Buy maybe once a year I don’t recall complaining about any of those orders? And I’ve only had one return that I can even remember. Who do they think they are? That is the most insane thing I’ve ever heard.

[hockeycanuckjc Community Veteran]

Ok I worded that wrong. If you have a high history of reporting orders that did not arrive they can ban you from shopping online. 

[BrandonF-BBY Social Media Specialist]

Hello, bpursel18,

Thank you for reaching out to us here on the Best Buy Forums! I know I would be reaching out as well, and would be happy to take a look into this with you. While there are many reasons this can happen, in most cases this is to better serve and deliver our products to our customers. To look into your order, please send me a private message with your full name, phone number, and email.

Kindly,