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New Member
Posts: 2
Registered: ‎01-11-2020

Bait and Switch w price match

I'm extremely frustrated right now, but here are the facts. I'm really hoping someone at Best Buy can help me.

I contacted Best Buy support yesterday inquiring about a Price Match. Sent the link of the MacBook I was interested in from the BBY site, and then the appropriate link on the Apple website.

The agent reviewed the Apple link, had additional questions which I answered, and then confirmed the Price Match. Because of this, I opted to purchase the laptop through Best Buy. I was given a confirmation ID for the price match, and was told it may take one billing cycle to post.

I received an email this morning starting the Price Match is no longer valid, stating they're not a competitor. There was no further information in the email.

I called Customer Service and they were even less helpful. Not only did they not assist me with this, but they refused to cancel and refund my order. I was instructed to refuse delivery, or accept it and return it in store.

I made the purchase through Best Buy because of the Price Match, and now they are not honoring it or allowing me to cancel and get a refund. I am completely blown away by this. The phone support had zero sympathy for the situation and just tried to encourage me to keep the laptop and hope for a sale!

Can someone please help me?
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New Member
Posts: 2
Registered: ‎01-11-2020

Re: Bait and Switch w price match

And while I think it's laughable, I understand that the tech I spoke with mistakenly granted the Price Match not realizing that Apple isn't considered a competitor of Best Buy, but that is not my mistake. Best Buy should honor this Price Match as I purchased it under that notion, and now they are not honoring it nor are they canceling or refunding me.
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Posts: 7,130
Topics: 115
Kudos: 545
Solutions: 393
Registered: ‎12-23-2016

Re: Bait and Switch w price match

Good afternoon, Baitandswitch20,

 

I appreciate you signing up for an account here with us at the Best Buy Community forums. Our Price Match Guarantee is a great way to save money, but there are some requirements that must be met for a price match to qualify.

 

Apple isn't a qualified online competitor, but may be a local competitor. I'd like to look into this to see if I can help resolve the discrepancy between what you were initially told, and what ended up happening.

 

Please send along a private message through the link in my signature. I'll need your name, email address, phone number, order number, and that confirmation ID, if you have it handy.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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