11-01-2021 04:06 PM
I ordered something today and during checkout it asked me to pick a delivery method. I forget all the choices, but as far as I remember they were all free. I chose 'delivered today' because why not? Nowhere during checkout did Best Buy indicated the delivery would be coming from essentially an independent Uber driver type service who relies on tips to not make a slave wage, isn't offered employee benefits, and has no affiliation with Best Buy at all.
I feel like I was bait and switched, not only was I not told I'd be supporting what I think is terrible employment practice, but my 'free' delivery wasn't actually free if I don't want to be a piece of trash for not tipping my low paid delivery person.
If you're going to offer 1 day delivery, get someone on your payroll to do it or use a service like FedEx or USPS so I know those people are being taken care of by their employers.
11-02-2021 08:53 AM
According to the delivery faqs here:
Best Buy works with multple partners to deliver items. I'm sure they do get compensated for their deliveries for customers as they contract with them.
11-02-2021 10:48 AM
11-05-2022 06:49 PM
This topic has been moved to Customer Service under the board BestBuy.com for further review.