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New Member
Posts: 3
Registered: ‎11-26-2021

Bait & switch pricing

Your website promotes an under counter refrigerator st a sale price. However it cannot be ordered. I was told by your customer service rep, Ra, that it's not in stock. When it's restocked, it will not be at sell price. Best Buy fraudulently markets a product that isn't available then increases price. This is illegal and I've reported to the FTC.
I have a Total tech membership. How do I get a refund on it? I don't plan to ever purchase from Best Buy again.
Posts: 10,768
Topics: 1,694
Kudos: 848
Blog Posts: 0
Solutions: 338
Registered: ‎11-10-2008

Re: Bait & switch pricing

Do you have a link to the product?

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New Member
Posts: 3
Registered: ‎11-26-2021

Re: Bait & switch pricing

https://www.bestbuy.com/site/insignia-42-bottle-or-128-can-dual-zone-wine-and-beverage-cooler-with-g...
It now says unavailable.
It should be completely removed from website.
Posts: 18,487
Topics: 3,254
Kudos: 653
Solutions: 522
Registered: ‎09-29-2008

Re: Bait & switch pricing

Welcome to our community, Gbasore.

 

Like you, I've occasionally encountered availability and pricing issues with the online retailers I frequent. It can be aggravating and even disappointing when the preferred item doesn't seem to be available as expected. I regret that this has been your experience when shopping our website.

 

As stated in the Terms & Conditions of BestBuy.com, to which you agreed by using our site: 

 

We try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced.

 

I appreciate you taking the time to share your feedback with us.

John|Social Media Specialist | Best Buy® Corporate
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Trusted Contributor
Posts: 2,683
Registered: ‎02-07-2011

Re: Bait & switch pricing

Obviously nothing to do with 'bait and switch'. Sometimes I wish the ftc had the ability to fine people for false reporting....

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New Member
Posts: 3
Registered: ‎11-26-2021

Re: Bait & switch pricing

It has everything to do with bait and switch. They advertise products for a price and don't have any stock then try to charge more for the same item later. I owned a business for 18 years and would have honored the advertised price. I'll never buy from Best Buy again and will tell all my friends. Oh and it's still advertised on their website..... disgusting.