03-31-2020 03:16 PM
Good afternoon, EricPaterson,
Welcome to our Support Forums, and thank you for connecting with us for assistance. I’m sorry to hear there seems to be an issue with your recent order delivery, but I’m optimistic we’ll be able to provide the assistance you’re looking for.
Depending on the item delivered, and who it was delivered by, your options may vary going forward. If your order was a scheduled delivery performed by our Geek Squad, you may need to connect with them at (800) 433-5778 to discuss your options further. However, if the item was shipped from us and delivered by UPS or FedEx, I’ll be happy to look into your order further, and offer any additional assistance I can. For me to do so, I’ll ask that you send me a private message with your first and last name, your phone number, your email address, and your order number. To send me this information privately, you’ll want to utilize the blue “Private Message” button in my signature.
Hope this helps,