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Posts: 1
Registered: ‎03-21-2020

Bad Customer Service

I placed an order for a printer and it came with a deficient toner. After watching several hours for a customer service representative to return my call so that I could get a refund, I pick up, and the customer service representative hangs up almost immediately (after saying his name was Alex). He doesn’t call back at all. Now I need to wait several more hours for someone to contact me. I do not plan to place another order at Best Buy if this is the experience!
Posts: 5,703
Topics: 190
Kudos: 516
Solutions: 269
Registered: ‎08-21-2017

Re: Bad Customer Service

Good morning, Sbudow,

Thank you for taking the time to visit us here on our community forums. I can understand how frustrating it would be to have you call disconnected after waiting so long. I apologize for the delay in getting back to you. Have you been able to get assistance with this? If not, please let us know and we'll be happy to see how we can best assist you.



AndrewB|Social Media Specialist | Best Buy® Corporate
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