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New Member
Posts: 2
Registered: ‎10-07-2022

BEST BUY WONT REPLACE/REFUND MISSING PACKAGE

I’ve been trying to get this figure out for months now. I ordered a Sony camera back in August for next day delivery. It was marked as delivered but when I went to go get it guess what?? no package. I waited s couple of days before contacting Best Buy and was promised a refund from their customer service agents. A few days later I receive an email stating that the investigation has been closed and I will not be receiving a refund or replacement, even after being told my refund will process in 30 days. Well 3 months later and still no refund. I’m so upset as that camera was a gift and now I’m out of 1100 and the gift I was supposed to give. I NEED MY REFUND NOW. first and last time placing an order from bestbuy.com Horrible customer service.
Posts: 112
Topics: 1
Kudos: 8
Solutions: 6
Registered: ‎11-08-2021

Re: BEST BUY WONT REPLACE/REFUND MISSING PACKAGE

Hello, Zaharaharris.

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your experience. I would be reaching out to someone if I was experiencing the same thing.

 

I am happy to look into this for you, but first, I am going to need some more details from you. Please, send me private message by clicking the blue button next to my signature, with the order number or Customer Service PIN, your full name, phone number, e-mail address, and store you visited. I look forward to hearing from you.

 

Regards,

Jason|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-07-2022

Re: BEST BUY WONT REPLACE/REFUND MISSING PACKAGE

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