BestBuy.com

[crystalroofwz]

I placed an order on bestbuy.com 3 days ago.  A few minutes after I placed the order, I was informed by email that the BBY gift card failed authorization.  But when I checked the balance of the gift card, I saw $0 balance left on the card.  As of today, the balance is still zero.  I need your help!  Thanks!

[Elle-BBY Regular Contributor]

Hi, crystalroofwz,

Welcome to our Best Buy forum community and thanks for taking the time to create an account to share this with us! Having an order cancel is never fun, but I know it's even less ideal when you're not seeing the funds go back onto the payment method.

If an order cancels and a gift card was used, those funds should go back on the gift card within 24-hours. That's why it makes me sad to hear that after three days, you still weren't seeing those funds. While I wish that your order had gone as planned, I'm glad you said something so that I can look into it.

I see that you already sent us Private Messages with more details. I'll respond there shortly for us to figure out what's going on!

Cheers,