BestBuy.com

[Lshblr8]

I have yet to hear back from someone regarding verification for the card I was approved for. I was approved November 7th tried to make an online purchase and it was declined. I’ve called customer service numerous times only to be told that someone will be in contact with me in 24-48 hours but no one ever calls. I now have the physical card and still can’t use it. I’ve never had this issue with a credit card issuer.

[Lshblr8]

To clarify, I have already contacted Citibank numerous times regarding this issue. 

[Jenni-BBY Social Media Specialist]

Hello, Lshblr8!

Thank you for connecting with us here on the Best Buy Forums. While we are unable to access your account to review this with you, Citibank should be able to assist with your inquiry. You may call Best Buy Credit Card support through Citibank at (888) 574-1301!

Best,