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Posts: 5
Registered: ‎09-07-2014
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Awful Customer Service

Hello,

 

Long time Best Buy shopper here to complain about your atrocious phone customer sevice. I called to get help changing an order and spent 30 minutes speaking to 3 different customer services agents who did not understand English well enough to help me. When I asked for a supervisor they would say ok and just transfer me back to the customer service que where I would get another unhelpful agent. It is shocking how poor the customer service has become. Hopefully someone can help me with my issue. Thank you. 

Posts: 6,092
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Registered: ‎11-30-2015

Re: Awful Customer Service

Hello niseek,

 

Welcome back to our community! Thank you for continuing to choose Best Buy. We apologize for our delayed response, but would be delighted to see how we might be able to help. I’m sorry to hear that you didn’t have the best experience calling into our support teams for assistance with your order. I understand how that could be frustrating if they weren’t understanding your request.

 

Most orders are unable to be modified outside of the first 30 minutes of placing them. However, depending on our order’s status and what kind of request there may be limited window of opportunity outside that 30-minute window. Can you please send us a private message with your full name, phone number, email address and order number? Please also include a brief description of your request. You’re welcome to send us a private message by choosing the blue button in my signature. We look forward to your reply to see how we might be able to help!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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Posts: 8,661
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Registered: ‎09-29-2008

Re: Awful Customer Service