BestBuy.com

[AlimoeB3]

Hello I have been trying to get an order set up with a senior sales consultant for delivery and installation of a new tv and a full 7.1 surround system. My orders keep automatically getting cancelled for some reason. I can make purchases in store and order items for store pickup, however I cannot place orders involving delivery, installation, or shipping. I have spent hours with customer support on the phone but nobody can help me. I am a Best Buy Total Tech member and find it ridiculous that I can't use the benefits. I have had Geek Squad out to my house to pre wire the surround sound during our renovation and now it will not pass final inspection until everything is installed. Please help! I just want to give you money!

[BrandonF-BBY Social Media Specialist]

Hello, AlimoeB3,

Thank you for reaching out to us here on the Best Buy Forums. I know how excited I would be to get this kind of setup in my home, and would be happy to take a look into your order to see how I may be of assistance. For me to begin my research, I would need you to send me a private message with your full name, phone number, and email by clicking the blue private message button to the right of my name below. I look forward to assisting you.

Best,