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New Member
Posts: 3
Registered: ‎05-11-2019

Automatic cancellation

I have been experiencing an issue as of 05/09 with my orders being cancelled shortly after having placed them. None of my information has changed and I have successfully placed many orders with my account prior to this. I have called support and been on the phone for many hours over the past few days, given multiple different answers but no resolution to be seen. As of 05/11 any order I placed for pick up in store or online delivery is being canceled.
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Posts: 3,031
Topics: 76
Kudos: 93
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Automatic cancellation

Welcome to the Best Buy forums, BBTBL, 

 

After placing many successful orders with us, and then suddenly they're all being cancelled, it would be understandable to reach out to us for assistance.  Thank you for taking the time to ask for help, and I'm looking forward to working with you to see if I could provide you with the update that you've been looking for.  

 

Please know I cannot promise I'll have the response you're looking for, but I'm sure looking forward to working with you to find out!  Let's get started with the basics, send me a private message by clicking the blue button in my signature line below that contains your full name, phone number, email address, and order numbers that were cancelled. 

 

Hope to hear back from you soon!

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-11-2019

Re: Automatic cancellation

I have sent you a PM with the details requested!
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Posts: 3,031
Topics: 76
Kudos: 93
Blog Posts: 4
Solutions: 147
Registered: ‎04-18-2017

Re: Automatic cancellation

Hello again, BBTBL, 

 

Bear with me just a little while and know that I'll reply back to your private message as soon as possible.  Thank you for your patience. 

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-11-2019

Re: Automatic cancellation

It is 05/27 and my issue has still not been resolved.
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Posts: 961
Topics: 42
Kudos: 178
Solutions: 36
Registered: ‎11-23-2018

Re: Automatic cancellation

Thank you for reaching back out to us regarding your cancelled orders.

 

We also received your private message regarding this continuing issue, and I have sent you a response to your inbox. Please look there to discuss this further.

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
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