10-07-2019 06:54 PM
Hi I purchased a gaming laptop online on sept 10, 2019 and my card was on hold which made my balance negative. I got paid on thursday and I can't even access my money because of this authorization hold on my card. It was stated that it would take 2-3 business day to be settle but it's already been a week now.
10-08-2019 05:08 PM
10-09-2019 12:27 PM
Welcome to the Best Buy Forums! We appreciate you taking the time to join this public community. Please feel free to browse some of the content we have to offer here!
When you place an order with a debit or credit card, the funds are not collected until the order is being fulfilled (delivered/picked up). During that time, it is only an authorization that may or may not be held by the bank. If you are experiencing issues accessing your money, we would recommend contacting your financial institution for further assistance.