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New Member
Posts: 6
Registered: ‎08-23-2019

August note 10+

What a joke.

Went in orginally and spent 3.5 hours with the worst trained staff I've ever experienced. They got mad that they couldnt figure out why my number wasnt porting, so they ported my mothers and girlfriends number and lied to me; telling me they had finished the process. I didnt trust them and checked when I got home, sure enough I had to call At&t and spend 2 hours dealing with their terrible customer service trying to get my account setup correctly. I was told by 3 separate employees and the best buy manager that my phone would be ready for pickup at store opening on the 23rd. My paperwork told me to come in the 23rd. I drove to the store today, taking time off work only to be told that there was some repayment of phone issue and that my phone wasnt there. Not only that but they td me that I couldnt get a phone in any color and said they had no extras. People all around me were getting their new phones. The manager told me he was sorry and that in 20 years of working in cell phones that this was the most botched carrier switch and phone purchase he has ever seen. It's almost unbelievable that you dont have an escalated support team that can deal with "worst cases in 20 years", and make magic happen. I will be working on a strongly worded letter to send to BestBuy, AT&T, Samsung and all my social media followers. Fix this please...
New Member
Posts: 6
Registered: ‎08-23-2019

Re: August note 10+

"Repayment of phone issue" is a typo. They said there was a "shipment issue" on best buy/Samsung's end.
Posts: 1,328
Topics: 15
Kudos: 129
Solutions: 82
Registered: ‎10-03-2017

Re: August note 10+



I appreciate you reaching out!


It definitely sounds like you've had a less-than-stellar experience pre-ordering your new phone. We aim to ensure all our devices get their launch devices as soon as possible and I do apologize for any inconvenience you've faced. I'd love to see how I can help but ask that you send over a private message with your full name, email address, phone number, and order information. Once I have received that we can look into this further and see what options we may have.



Dave|Social Media Specialist | Best Buy® Corporate
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