03-05-2019 07:54 AM
Hello, I bought in april 2011 an Apple MacBook pro 15' which is considered with a hidden defect. (Class actions has been made to ask Apple for the remplacement of computers). My computer was bought in a Bust Buy shop. (I have the original invoice)
I am french and here, in France, if you have a hidden defect, you can ask for a replacement of the computeur during 2 years after your problem appeared. I have contacted Apple and they know about this issue but they told me i need a french invoice to process the remplacement.
In my case, my invoice is american and Apple doesn't want to move its position.
What can I do ? Can you help me ? Anyway to have a BestBuy invoice (or subsidiaries) from france ?
I can not repair this laptop because the defect is integrated in the product.
I don't know about american laws regarding hidden defect.
Thanks very much for your help.
Gildas du Retail
03-05-2019 11:55 AM
Good morning gduretail,
Welcome to the forum and thank you for connecting with us! It's fantastic you chose to purchase a MacBook Pro while you were in the United States in April 2011. I purchased my first MacBook Pro in 2010, and was pretty sad to say goodbye to it not too long ago. With that said, I'm sorry to hear you may be having trouble with a known defect and finding assistance with your US bought Apple product in France.
At this time though, we would not have a way to provide a French receipt or invoice, or provide assistance with your device that is located with you in France. Per our International Orders page, it is assumed that devices purchased with us will be used within the United States. I know this may not be the news you were hoping for when reaching out to us here on the forum.
I would encourage you to continue to work with Apple regarding this concern. If you should have any questions, please let us know!
03-05-2019 01:34 PM
Without knowing exactly what defect you're speaking about, I did some basic research. While I was able to find some reports of known issues, I didn't find any official information for repair or replacement programs here in the US. Given the international factor, as well as the age of your MacBook Pro, we would be unable to influence Apple's decision here. I would encourage you to continue working with them in France towards a resolution.
03-05-2019 01:35 PM