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Posts: 12
Registered: ‎03-01-2011

Another "can't login without changing my password" problem

Hi, for the last month or so any time I try to log in it tells me that I don't have the right username/password and the only option is to change my password. From browsing the forums it seems like this is a semi-common occurance so I am hoping a mod can help me. 


I am NOT on a VPN. I am NOT using Private Browsing. I have disabled all ad-blockers/cookie blockers/etc on my browser. Nothing seems to change, I always have to reset my password on each log-in.


Please help! Smiley Happy

New Member
Posts: 1
Registered: ‎03-14-2019

Re: Problem logging in to

I am actually having the Exact same problem password will not work every time I reset it and then log out and log back password does not work reset several times and each time if I log out I have to reset the password again.
Posts: 851
Topics: 47
Kudos: 244
Solutions: 54
Registered: ‎11-30-2015

Re: Another "can't login without changing my password" problem

Hello, All!

Thanks for reaching out to us about this!


I can understand that it would be frustrating to be stuck in a password reset loop. Sorry for any frustration or inconvenience that this has caused you. Please know that you are always welcome to give us a call at (888) 237-8289 or visit any of our retail locations to place an order in the event that you are having issues with your account.

There are several things that can cause the issue that you have been encountering. This includes, but is not limited to, account sync issues caused by having multiple My Best Buy accounts, problems caused by cache data, and cart and membership data sync issues. Hopefully, we can try some troubleshooting steps and get you back into your accounts.

  1. Make sure that you are not connecting to the Best Buy website or app through a VPN
  2. Disable any pop-up or ad blockers, along with any other extensions that may impact your online experience
  3. Ensure that you are logged out of your account on all browsers and the Best Buy App
  4. Clear your cache/cookies
    • Learn how to clear browser caches here (you'll want to do this for all browsers that you've used to access Best Buy's website)
    • To clear the cache of the Best Buy App, Android users can navigate to Settings, choose Apps, select the Best Buy App, then select Clear Cache. Apple users may not have this option, so please uninstall, reinstall, then update the app instead (Android users can do this, too!)
  5. Try to log in and reset your password again.
  6. Try to log out and then log back in- hopefully, this has fixed your issue, and you're able to get in without issue!

If following the above steps does not resolve your issue, please send me a Private Message with the following information:

  • Full name 
  • Email address
  • Phone number

If your issue is not due to a problem with your account data syncing or from having multiple accounts, this additional information would be very helpful in the event a technical support ticket is needed:

  • The browser(s) you are using and/or the Best Buy App
  • What Operating System you are connecting from (example: iOS 12, Windows 10, Android Pie)
  • Your IP address

You can find a link to send me a Private Message in my signature.


I know that this is a lot of information to throw at you. Please don't hesitate to reach out with questions. While I would not be able to release any internal communications or technical aspects of our website and app, I will do my best to help out with your account. There's a few work-arounds and technical support options we can look into together.



Fey|Social Media Specialist | Best Buy® Corporate
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