03-11-2019 12:06 AM
Hi, for the last month or so any time I try to log in it tells me that I don't have the right username/password and the only option is to change my password. From browsing the forums it seems like this is a semi-common occurance so I am hoping a mod can help me.
I am NOT on a VPN. I am NOT using Private Browsing. I have disabled all ad-blockers/cookie blockers/etc on my browser. Nothing seems to change, I always have to reset my password on each log-in.
03-14-2019 01:23 AM
03-14-2019 06:03 PM
Thanks for reaching out to us about this!
I can understand that it would be frustrating to be stuck in a password reset loop. Sorry for any frustration or inconvenience that this has caused you. Please know that you are always welcome to give us a call at (888) 237-8289 or visit any of our retail locations to place an order in the event that you are having issues with your account.
There are several things that can cause the issue that you have been encountering. This includes, but is not limited to, account sync issues caused by having multiple My Best Buy accounts, problems caused by cache data, and cart and membership data sync issues. Hopefully, we can try some troubleshooting steps and get you back into your accounts.
If following the above steps does not resolve your issue, please send me a Private Message with the following information:
If your issue is not due to a problem with your account data syncing or from having multiple accounts, this additional information would be very helpful in the event a technical support ticket is needed:
You can find a link to send me a Private Message in my signature.
I know that this is a lot of information to throw at you. Please don't hesitate to reach out with questions. While I would not be able to release any internal communications or technical aspects of our website and app, I will do my best to help out with your account. There's a few work-arounds and technical support options we can look into together.