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New Member
Posts: 1
Registered: ‎11-23-2022

Another horrible Shipt delivery mess

After looking across forums this seems to be a trend with Shipt, a shopper gets assigned, shows up for pickup and then the order is cancelled immediately. In my case I ordered a replacement TV on a Saturday evening and saw there was one available for delivery on Monday. I thought this was great until running into the above situation with Shipt and finding I can't change the delivery option to pickup. Now that the kids aren't tagging along I could drive down, slide the tv in the back of the wagon, and head home a happy customer, but instead I am stuck in delivery limbo where it is now marked as "delayed" and may or may not be delivered within the week and if not then the entire order is cancelled. What a terrible partnership that tarnishes what was left of the only big box store's reputation.


Any way folks have found to change the delivery option to pickup, or am I better off just going down and purchasing (or more likely finding a comparable option at a different store after this) and cancelling the first order?

Posts: 165
Topics: 1
Kudos: 25
Solutions: 14
Registered: ‎08-05-2019

Re: Another horrible Shipt delivery mess

Hey there, idspeedskater,


Thank you for reaching out and welcome to our Forum! Experiencing issues with your delivery is never ideal, so I understand looking for some help.


I would like to take a closer look into your order and see how I can help. To start, please send me a private message with your full name, phone number, email and order number.

Jack|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎11-22-2022

Re: Another horrible Shipt delivery mess

I was in the same situation. One thing I found out is that the order is literally "canceled" even if your best buy order status is still alive there. I contacted the chat service and then changed it to pick up, but it never works!! 

So I went to the nearby store and asked what happened for Shipt, he said when the shopper doesn't appear, it automatically cancels the order. Maybe the same thing happened to you with this ridiculous system.

Don't expect it to be delivered, it will never happen. It's already been canceled by Shipt. Whatever you do, it never works.

Never buy something when the delivery option is using SHIPT.