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Posts: 1
Registered: ‎12-21-2020

Another damaged delivery

[ Edited ]

Order #{removed per forum guidelines}
Received this wine refrigerator last week with the top dented. Had to re box and arrange for a pickup of the damaged one and reorder a new one. The replacement came to day and is more damaged than the first! Why would you send out damaged goods? I don’t think this forum allows for photos but the damage is extensive. Please have someone come get this beat up wine refrigerator and cancel the order completely. We have contacted the person who sent us this as a gift and explained they can get us something else not from Best Buy!

Posts: 172
Topics: 3
Kudos: 9
Solutions: 7
Registered: ‎11-12-2018

Re: Another damaged delivery

Hello, Monigail31,

 

This is not the kind of experience that we want to deliver, and I wanted to thank you for bringing this to our attention.

 

I would be happy to assist with your order as needed, as well as to document your feedback here at our Best Buy Corporate office.

 

To get started, can you please send me a private message with your full name, email address, and phone number?

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Best,

 

Natalie|Social Media Specialist | Best Buy® Corporate
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