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Posts: 3
Registered: ‎05-01-2020

An order was placed by someone else..?

I just received an email that an order was placed on my account and the item has been shipped already. I tried to log into my account and check the order but I couldn’t because there was no order history (I did NOT make the purchase!) The strange thing is that the order had my name and my previous address... and it used a My Bestbuy Visa card to make the purchase which I dont have. ... Could it be a technical error? I already can track this order online and I seriously don’t know how this can happen.
I did not purchase this!!
Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: An order was placed by someone else..?

Hello, Sweary,


Welcome to our community forums. I can absolutely understand your surpise to see an order placed using your My Best Buy account without your permission. I would be glad to give you some information about how to get help moving forward.


If you have not already done so, I would recommend changing the password associated with your My Best Buy account and email adress.


I see that you sent a private message with some more details regarding this order. Please allow me a few moments to review this. I'll be sending you a private message shortly, you can check your inbox by clicking the orange envelope in the top right corner of your screen.

AndrewB|Social Media Specialist | Best Buy® Corporate
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