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Valued Member
Posts: 66
Registered: ‎03-07-2015

An order from 2 years still shows In Progress

Is there any way to remove an order from In Progress on Best Buy.com?

 

It's from August of 2019. I wish it would just be archived at this point.

 

Thanks!

Valued Member
Posts: 66
Registered: ‎03-07-2015

Re: An order from 2 years still shows In Progress

I should note that his order was a purchase that ended in a return. So, it wasn't a preorder or anything.

Posts: 6,255
Topics: 213
Kudos: 450
Solutions: 319
Registered: ‎08-21-2017

Re: An order from 2 years still shows In Progress

Good afternoon, shanafan,

 

Welcome back to our community forums and thank you for writing to us regarding this purchase. As a My Best Buy member, I know that I use the order history feature all the time and can understand your frustration to see that this continues to appear. I'd like to review your My Best Buy account and see what options may be available at this time.

 

I'd like to begin by taking a look at this order itself and will need to gather a bit more information to get started. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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