BestBuy.com

[siatienco]

Hello.

I tried calling the support number and was given a case number that my issue would be escalated but I never heard back and I still find myself having to constantly reset my account password just to log in to my bestbuy.com account.

The problem is, is that it will only work for either the desktop OR the app.

Resetting one only lets me access that particular instance for the desktop site, but not the app and vice verca.

I would like to just normally log in to my accounts normally.

[VanessaT-BBY Social Media Specialist]

Hey there!

Thank you for reaching out to us here on the Forums. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, and phone number?

I look forward to your response.

[siatienco]

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[siatienco]

Great, didn’t realize I wasn’t sending a private message till after. Anyone know how to delete my last post? Like a dummy I’m gonna get spammed now 😂

[VanessaT-BBY Social Media Specialist]

I have gone ahead and removed it for you. I will continue our conversation over on the private message.