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Posts: 1
Registered: ‎12-06-2018

Almost 60 days and no refund

I pre-ordered a video game September 27th of 2017. I canceled the pre-order October 13th of 2018, over a year later. I used paypal so the payment was collected instantly.

 

I've called bestbuy support about 5-6 times, I have 4 case IDs. I'm being told that the refund has been sent but needs to be authorized by paypal or something along those lines. I'm given a transaction ID, invoice ID, and another #.

 

Paypal tells me that they can't find anything with those numbers. Paypal suggests that bestbuy support has started the refund but a different department needs to authorize it.

 

It says "awaiting authorization" on the order status of the canceled product at bestbuy.com.

 

So is there anyone who can help me get this resolved? 1 (888) 237-8289 is not going to help.