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New Member
Posts: 4
Registered: ‎08-06-2022
Accepted Solution

All orders being cancelled

Every order I've made with my Best Buy account since June 19 has been canceled within 12 hours after completing checkout.


I have received the same message each time, "We couldn't verify your info, so we cancelered [the order]", followed by an instruction to visit a link to verify my account info. Clicking this link redirects me to my Purchase History; no option is shown to verify my information.


Any assistance resolving this is appreciated.

Social Media Specialist
Posts: 260
Registered: ‎10-12-2021

Re: All orders being cancelled

Welcome to the Best Buy Forums!


Hi mibo. Thank you for taking the time to stop by our community forums and letting us know about your experience shopping on our website. I know shopping online is the most convenient option for many people, so I understand your concerns.


I can definitely take a look into this for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.


You may also find some information on cancelled orders on your forum.







Kadian|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: All orders being cancelled

This topic has been moved to its own thread under the board for further review.