BestBuy.com

[teejayx6]

Ok so a couple of days ago i got a 15$ reward certificate  I was able to use it on a gift card it worked now I have received a 50$ one and all my orders with it get canceled—any fix I really want my giftcards LOL.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, teejayx6,

Welcome to our forums!  Order cancellations can certainly be frustrating, especially if it’s something that has been happening multiple times.  I can certainly understand wanting to get any information regarding what might be causing these cancellations, and I’ll be happy to assist in any way I can.

For me to begin my research, I'm hoping you could provide me with a few pieces of additional information. Most of the information I'll need is private, so be sure to use the blue "Private Message" button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Any cancelled order numbers you might have

If you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before the "Private Message" button in my signature is visible to you.

Looking forward to hearing from you,

[teejayx6]

I cant send you a message

[teejayx6]

I have sent you a message

[SeanM-BBY Retired: Social Media Specialist]

Thank you for letting me know, teejayx6.  I’ve replied to your message, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

Regards,

[teejayx6]

I have replied it was a gift for my friend so I thought I had to put his name

[SeanM-BBY Retired: Social Media Specialist]

Hi, teejayx6,

Thank you again for following up.  In the interest of keeping all our communication in one place, I’ll continue working with you via private message.

Thank you,