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New Member
Posts: 4
Registered: ‎10-01-2022

All orders being cancelled

Ok so a couple of days ago i got a 15$ reward certificate  I was able to use it on a gift card it worked now I have received a 50$ one and all my orders with it get canceled—any fix I really want my giftcards LOL.

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: All orders being cancelled

Good afternoon, teejayx6,

 

Welcome to our forums!  Order cancellations can certainly be frustrating, especially if it’s something that has been happening multiple times.  I can certainly understand wanting to get any information regarding what might be causing these cancellations, and I’ll be happy to assist in any way I can.

 

For me to begin my research, I'm hoping you could provide me with a few pieces of additional information. Most of the information I'll need is private, so be sure to use the blue "Private Message" button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Any cancelled order numbers you might have

 

If you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before the "Private Message" button in my signature is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-01-2022

Re: All orders being cancelled

I cant send you a message

New Member
Posts: 4
Registered: ‎10-01-2022

Re: All orders being cancelled

I have sent you a message
Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: All orders being cancelled

Thank you for letting me know, teejayx6.  I’ve replied to your message, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎10-01-2022

Re: All orders being cancelled

I have replied it was a gift for my friend so I thought I had to put his name

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: All orders being cancelled

Hi, teejayx6,

 

Thank you again for following up.  In the interest of keeping all our communication in one place, I’ll continue working with you via private message.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!