08-06-2022 12:52 PM
Every order I've made with my Best Buy account since June 19 has been canceled within 12 hours after completing checkout.
I have received the same message each time, "We couldn't verify your info, so we cancelered [the order]", followed by an instruction to visit a bby.me link to verify my account info. Clicking this link redirects me to my Purchase History; no option is shown to verify my information.
Any assistance resolving this is appreciated.
Solved! Go to Solution.
08-06-2022 01:18 PM
Welcome to the Best Buy Forums!
Hi mibo. Thank you for taking the time to stop by our community forums and letting us know about your experience shopping on our website. I know shopping online is the most convenient option for many people, so I understand your concerns.
I can definitely take a look into this for you. Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.
You may also find some information on cancelled orders on your forum.