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New Member
Posts: 3
Registered: ‎10-10-2022

All orders being cancelled "Can't verify information"

I've placed multiple orders, all which have immediately been cancelled and I get the message "Unfortunately, we encountered an issue while processing your order so we had to cancel it". Please help, I am worried my account has been mistakenly flagged

New Member
Posts: 3
Registered: ‎10-10-2022

Re: All orders being cancelled "Can't verify information"

also I've tried multiple cards all which have correct info.

Social Media Specialist
Posts: 84
Registered: ‎10-19-2020

Re: All orders being cancelled "Can't verify information"

Hey there, Kaevonz, 

 

Thanks for joining our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-10-2022

Re: All orders being cancelled "Can't verify information"

Hi there I did!