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New Member
Posts: 4
Registered: ‎02-09-2017

All orders being canceled

Hello,

 

I have a very annoying experience with Bestbuy.com. I keep getting emails from BestBuy saying this:

 

Unfortunately, we encountered an issue while processing your order so we had to cancel it.

 

I have tried ordering at least 10 times and have called several times to customer service and they have been of no help. I have already checked with my bank and they mentioned there are no issues with the payment authorization and/or the billing address I entered. I have tried a number of different cards and it keeps happening again and again. I was a Total Tech Support member last year and an Elite/Elite Plus customer for the past 3 years. I'm hoping I can get my issue resolved here.

Social Media Specialist
Posts: 140
Registered: ‎12-29-2021

Re: All orders being canceled

Hello, 

 

Thank you for reaching out to us today. I'm sorry to hear that you are having issues with getting your order to process through. I would love to help you today. Can you please send me a private message with your name, phone number, and email? 

 

I look forward to hearing from you today. 

Bryant|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-09-2017

Re: All orders being canceled

Just sent you the info!

New Member
Posts: 4
Registered: ‎02-09-2017

Re: All orders being canceled

It has been a month and a half since this issue was reported and I still do not see a resolution

Posts: 263
Topics: 1
Kudos: 35
Solutions: 17
Registered: ‎11-29-2016

Re: All orders being canceled

Hey, anandd_1991,

 

Thanks for reaching out. We can understand wanting an update about your orders being cancelled. Keep an eye on the Private Message you’ve sent for more information.

 

Best,

Andy|Social Media Specialist | Best Buy® Corporate
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