BestBuy.com

[anandd_1991]

Hello,

I have a very annoying experience with Bestbuy.com. I keep getting emails from BestBuy saying this:

Unfortunately, we encountered an issue while processing your order so we had to cancel it.

I have tried ordering at least 10 times and have called several times to customer service and they have been of no help. I have already checked with my bank and they mentioned there are no issues with the payment authorization and/or the billing address I entered. I have tried a number of different cards and it keeps happening again and again. I was a Total Tech Support member last year and an Elite/Elite Plus customer for the past 3 years. I'm hoping I can get my issue resolved here.

[Bryant-BBY]

Hello, 

Thank you for reaching out to us today. I'm sorry to hear that you are having issues with getting your order to process through. I would love to help you today. Can you please send me a private message with your name, phone number, and email? 

I look forward to hearing from you today. 

[anandd_1991]

Just sent you the info!

[anandd_1991]

It has been a month and a half since this issue was reported and I still do not see a resolution

[Andy-BBY Social Media Specialist]

Hey, anandd_1991,

Thanks for reaching out. We can understand wanting an update about your orders being cancelled. Keep an eye on the Private Message you’ve sent for more information.

Best,