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Posts: 1
Registered: ‎04-25-2019

All my orders are getting cancelled

All my orders got cancelled right away after placing them.


This is the only information in the cancellation emails:

We canceled item(s) from your order.
Unfortunately, we were unable to verify your information, so we canceled item(s) from your order.


Credit card I used is fine, i used two credit cards, a mastercard and a visa.


the funds in my credit cards where just fine but now i will lose the 400 USD discount on the macbook i want to buy because i need to wait for bestbuy to release the funds and to be aplied to my credit card.


can you please help me?



Posts: 12,468
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Registered: ‎01-03-2013

Re: All my orders are getting cancelled

Hello, Isaacjuanmd, 

Welcome to the forum and thank you for connecting with us regarding your cancelled orders. MacBooks are great devices, so I can imagine how eager you are for this purchase. Generally, when we're unable to to verify information, it's due to some mismatched details, or some other formatting issue with the order information. I would be delighted to review this with you so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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