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New Member
Posts: 3
Registered: ‎02-22-2022

All my order keep getting canceled.

All my orders keep getting canceled because they "We couldn't verify your info" I'm trying to order something for black Friday and have it so I can pick it up at the store but I keep getting this message...what weird is that I use to be a former employee so I wonder if this has something to do with it? Any help is appreciated please I want to get a gift for my partner before they leave town and this item is not in any of my local stores at this price
Social Media Specialist
Posts: 98
Registered: ‎12-29-2021

Re: All my order keep getting canceled.

Hello, Ben_levy!


Thank you for joining and reaching out to us on the Best Buy Forums page. Getting your order canceled is not good especially during the holidays, so I understand you reaching out for help. I will be happy to help you today. Can you please send me a private message with your name, phone number, and email? I would like to see what information I can find out about your orders. 


Thank you, 

Bryant|Social Media Specialist | Best Buy® Corporate
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