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Posts: 1
Registered: ‎05-11-2022

All Orders Getting Cancelled

I've been ordering through Best Buy for years, including via my Best Buy Visa card, as well as being an ElitePlus/TotalTech member. All of a sudden I am unable to place any orders online or for in-store pickup without them getting cancelled immediately after ordering saying "Unable to verify info" or "We had a problem processing the order". I believe that my account was flagged for some reason and I need to get this resolved ASAP.

Posts: 3,314
Topics: 38
Kudos: 114
Solutions: 174
Registered: ‎10-19-2017

Re: All Orders Getting Cancelled

Hello, themoveforward,


Welcome to the Best Buy Forums!


I appreciate you taking the time to write us regarding your purchase! Orders may cancel for different reasons sometimes. It could be that the purchase does not meet’s Conditions of Use, or it’s no longer available. Placing an order online is meant to be simple, and this does not seem to have been your case.


I am happy to look into your order, but in order to better assist, I am going to need some more details. Please, private message me with the order numbers from the cancelled orders, your full name, phone number, and e-mail address. To send it, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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