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Posts: 1
Registered: ‎10-10-2016
Accepted Solution

All Orders Being Cancelled



For a little over a year now I have had a very annoying issue. Every single order I try to place on for ship to store or home delivery gets unexplicity canceled. The automated email always tells me to re-verify my info. I have verified over and over again. Tried numerous payment methods, addresses, and nothing helps. Customer support on the phone told me to just start shopping in the store.. That's the response? Just go in the store? That's completely the opposite of helpful when you're trying to buy something online, especially if the item is not available in stores. This is especially annoying as I am a BestBuy Elite Plus member, and have been for nearly two years. There are items I would really like to purchase that are only available online. 


Another forum post suggested that their account was having a similar issue due to bring flagged for fraudulent activity. So I am wondering if the same somehow happened to mine? Can this be reviewed by someone on the customer support team? I would really like to be able to buy from the website again instead of taking all of my business to Amazon as I've had to do so far.. Thank you!

Posts: 131
Topics: 4
Kudos: 43
Solutions: 10
Registered: ‎12-26-2018

Re: All Orders Being Cancelled

I can understand how that can be frustrating. as you mentioned i would suggest you go through the review process. other companies have the same rules.

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
Posts: 2,152
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Blog Posts: 16
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Registered: ‎08-08-2017

Re: All Orders Being Cancelled

Hello DroidToyiu,


Welcome to our community.  It doesn't happen very often, but I truly hate when an order of mine can't be fulfilled and is subsequently cancelled.  I'm sorry to hear that this continues to be aproblem for you after reaching out to us for help in the past.


Using the information you used to join our forums, I was able to locate a similar case from when you contacted us in 2016.  I can't promise a different outcome, but I will do my best to help.  When you can, please send me a private message that includes your full name and phone number.  You can send me a private message by selecting the blue button in my signature below labeled "Private Message".


Why Was My Order Cancelled?


I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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