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Posts: 1
Registered: ‎11-06-2019

Airpod Pro Purchase - Delivery never Happened. Cancellation never happened. No reshipment!!!!!!!!!!!

[ Edited ]

I order my Airpod Pros on the day the released on 10/30.  Order # {removed per forum guidelines}.  Shipment says it was delivered to my mailbox, however, the mailbox was empty. I filed the follwoing complaint with the postal service: Case {removed per forum guidelines} - doing my due diligence. I stopped by the post office and supplied photos of my post office box where it shows no signs of damage.  


Post office took Zero responsibility.


Best Buy - took zero responsibility. In fact, I had multiple employees tell me they could reorder and even have me pickup in store, just to be told to call back. I called back to speak with another agent where I was advised that you no longer have this in inventory. 


I, then, spoke with a supervisor to have my order cancelled. I was advised it was and then received another email today from Best Buy advising me to contact Apple Care to canell my order. 


What is going on?!?!? And no Corporate Email Address?!?!? 


Who is going to solve this issue?!  How does Best Buy solve their issues with their customer's?

Posts: 2,492
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Registered: ‎10-19-2017

Re: Airpod Pro Purchase - Delivery never Happened. Cancellation never happened. No reshipment!!!!...

Good afternoon, Jillthomasross,


Welcome to the Best Buy forum community, though I wish we were able to meet under better circumstances. I’ve personally had a product go missing after a delivery, as well, so I can understand some of what you’re going through. While we’re not an email inbox, you have reached the right place! I’m excited to take a closer look at your situation here so I can see what options may be available.


To get started, can you please send me a private message with a couple more details for verification purposes? I’ll need your full name, phone number, and email address. As forum posts like this are public, please be sure to utilize our private message option for sensitive information to ensure you stay secure. As you may already notice, when you’re logged into our forum on a computer, there should be a blue “private message” button next to my signature below this post. I look forward to hearing back!


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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