BestBuy.com

[User950688]

This is insane. The laptop has pictures that show Office 365 included (a $69 value). It’s even show in the product features.

However, all it comes with is a free month trial. There are tons of complaints about this. Apparently there is a pattern and history of this.

Apparently, what Best Buy means is, “a link to purchase Office at retail price is included.” How great is that? Check our item sku 6359222. Its a Lenovo ideapad that even Lenovo verified is advertised as appearing to include software by Best Buy. Microsoft agreed.

I filed a complaint with the consumer affairs in my state. Best Buy chat and tel customer service has become unbearable horrible to deal with. I would actually prefer chat bots over the people I was forced to deal with.

[nckhammond]

I thought most of those streambook type laptops came with free office 365 for a year (except open box ones) it's a post card looking paper in the box.

[jdogg836]

I think you’re right @nckhammond, that’s how the one my sister bought for my nephew was packaged.

[User950688]

I appreciate the input but mine did not come with a card or sticker. It was a brand new selaed item.

I was told the advertisement for "12 months 365 included" meant that trial software was only pre-installed.

The whole thing is ridiculous. I have never had an issue like this and Best Buy really isn't doing the right thing. The cusomter service avenues have become attorcious to call or chat with. Anyway I filed a complaint with the State. Apparantly I am not the only one with this issue. 

Waiting for Best Buy to make things right and give consumers what was advertised. If anyone wants more info on the complaint feel free to message me.  

[hockeycanuckjc Community Veteran]

A valid Microsoft Account is required to use the Office Software on your computer. If you did not have one then you cannot use the software. A Keycard or Serial key is no longer included per Microsoft's rules. 

I got a Lenovo 11.6 laptop with 32gb of SSD on Black Friday a couple of years back from BBY and all i had to do was sign in and it activated itself

Also I'm not trying to belittle you but calling the BBB or whatever customer advocacy group is not going to solve matters quickly it may make matters worse. Be aware that we are in a pandemic and I am sure that those agencies are going to have a delayed response if you've contacted them due to misleading product complaints. 

[User950688]

I have an idea. Instead of Best Buy fans making poor arguments for them, why don’t you view the advertisement. Look at the Lenovo Idea Pad 3 that comes with “12 months 365 included” and tell me again how that doesn’t indicate a free year of 365 upon activation and creation of account.

https://www.bestbuy.com/site/lenovo-ideapad-1-14-laptop-amd-a6-series-4gb-memory-amd-radeon-r4-64gb-...

[nckhammond]

I'm pretty sure he literally had to create an account when he first setup the computer because those stream books are all sold in S mode now.

[hockeycanuckjc Community Veteran]

Just an FYI, I bought this same model yesterday and got the free 1 year as promised. I already subscribed monthly so they wont charge me again until next year. I absolutely despise Win S mode so it was easy to switch out of it in the store.

[Sarah-BBY Social Media Specialist]

Hello, User950688,

Welcome to our online community. We appreciate you getting in contact with us about this!

I see your contact to our Executive Support team. One of our Executive Support Specialists will be reaching out soon, regarding your concerns.

Thank you,