BestBuy.com

[Shandy]

I purchased and downloaded Adobe Photoshop & Premiere Elements from Bestbuy.com, but I'm unable to complete installation because Adobe prompts me for a serial number, which I cannot find anywhere. I have a key code, but that is alphanumeric and not what it's asking for.

I've chatted and spoken with customer service twice and they were unable to help me (or even understand the problem.) At this point a serial number would be great but a refund would be just as good.

Thanks--

[Alyssa-BBY Retired: Social Media Specialist]

Hey there, Shandy,

Welcome to our community! I'm can understand wanting to check on this, as it sounds like you were having some issues with downloading your Adobe Photoshop and Premiere Elements. For clarification, was this a digital purchase? If so, you can find your redemption code or serial number in the email we sent you.

Please let me know if you have since been able to redeem this, or if you were needing additional support with this!

Best Regards,

[Shandy]

Hi Alyssa--

I had no trouble downloading the software--it's the installation that's the problem.

It was a digital purchase, I bought and downloaded the software from BestBuy.com. But there was no serial number in the email sent to me, that's the problem.

Thanks for your reply, but I do need additional support.

[Meg-BBY Social Media Specialist · Accepted solution]

Hi, Shandy,

Thanks for getting back to us with those additional details. I'd be happy to take a closer look into this and see if there's a serial number I can provide, or a different solution to help resolve the installation issue you're having. 

So that I can get started, please send us a private message with your full name, email, phone number, and the order number. 

Looking forward to hearing from you!