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Posts: 12
Registered: ‎01-08-2019

Address Not Deliverable, Order Lost

Another laptop ordered from Best Buy, another snafu - this time related to an online order.


Order was placed January 16th, 2019. Despite selecting a non-default address during checkout, the order was still shipped to the default address. Best Buy support was contacted and said that they would reroute the package to the correct address. Instead, the package was set to be returned to Best Buy. When Best Buy was contacted again, the customer service rep said that the new address was "undeliverable" - which makes no sense, as I regularly receive mail at my address (including shipments from Best Buy).


Order was set for a refund by Best Buy, no offer to correct the problem.

Posts: 6,834
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Registered: ‎12-23-2016

Re: Address Not Deliverable, Order Lost

Hi Tasl,

Welcome back to the forums. Thanks for reaching out about this order. I’m sorry that it never reached you.

Once an order is returned to us, we do not have a way to reactivate that order, and it will generally be refunded, as you mentioned.

That said, I’d like to take a closer look into it to see if I can offer any advice about that address for future orders. Please send me a private message, through the link in my signature below this post, with your name, email address, phone number, and order number. Please also confirm the correct shipping address for me, so that I can make sure we have the right information entered for you.


Kyle R|Social Media Specialist | Best Buy® Corporate
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